Have you ever wondered what it is like to be worry-free about your business? To know that everything is alright, productivity is increasing, quick solutions to customer problems are easy to find and your team is organized like never before? Of course you have! Continue to read this article to get rid of all your setbacks and be on your merry way to reach those goals you set for your business!
Make yourself comfortable while reading this!
What is a CRM Software?
First of all, you have to find out what a CRM Software (also known as Customer Relationship Management Software) really is, and what it can do for you. But before that, let us show you what statistics say about it.
CRM Usage is Increasing
The CRM industry has seen perpetual growth over the last years. In 2020, overall CRM usage increased from 56% to 74%! So, it means that businesses really go for CRM Software. This means CRM is now at the heart of every growing business.
What does “CRM” mean?
Well, now it’s time to let you know what we are talking about here! A CRM is an abbreviation for `Customer Relationship Management`. More exactly, a system which makes managing your company’s interaction with your regular and potential customers way easier. It simplifies you and your team’s job you will see precisely why!
Moreover, as you already know, commerce is more than a transaction between the buyer and the seller. You need to cope with thousands of connections with your buyers through many platforms such as web, social, customer service, etc., and through many partners, so your customers will always be in touch with your brand.
Here comes your `hero`- CRM Software- the one that can help you transform your leads into customers!
We know how hard it is to manage your business and to be aware of all the problems and things that get in the way. And that’s why we want you to know that your Company will be just fine with a CRM Software as a life comrade!
5 Incredible Secrets about CRM
Finally, it’s time to know the 5 Incredible Secrets that will change your life because they change your business!
- Your Client will know if you didn’t prepare for the sales meeting;
- Your Existing Clients are a Gold Mine!;
- Knowing when your client needs you is significant!;
- Saving time means saving money;
- Customers’ records are vital for your business!;
In the following section we will use Zimplu CRM as an example, the solution that we already use in our Company and that we know meets all standards of quality.
1. Your Client will know if you didn’t prepare for the sales meeting
- In order to win the sale before meeting your client, have in mind that every person is different. To make sure that every sale ends successfully, you will need to be prepared in advance. So, Zimplu is an application in which you can write down and access all the data about your customers online. Search and write down relevant information. If you do this then it will be much easier for you to remember a lot of the things you want to go through during the business meeting and you will know precisely how to talk with every client or prospect.
2. Your Existing Clients are a Gold Mine!
- You must know that success lies in existing customers. Generally, most of the annual revenue you generate comes from selling to existing customers. So, make them loyal to your services, to your product. As a salesperson, you need to maintain a close relationship with the customer because nothing lasts forever, not even your product or the contracts you make. So you need to be sure that he will choose you again and again. To develop a strategy, you will need all the information about your client. And Zimplu CRM can definitely help you with that.
3. It’s essential to know when your customers need you!
- There is always a solution for a certain problem, all you have to do is to find it! So, when something happens and your client needs you, with Zimplu it’s simple to find out what the issue is because you will be notified. It’s so easy to be in touch with your customers through just one app! Everyone is connected to everyone and things will be done exactly as they should.
4. Saving time means saving money
- For example, how many times has one or more sales representatives in your company forgotten or skipped the follow-up stage after signing a contract? What does the new Automation module in the CRM system entail in this situation and what are the benefits offered?
- Automation activity creation– the sales representatives won’t forget the follow-up stage because based on the set condition, an activity will be automatically created at a time interval set by you and that will remind them of this step;
- Automatic sending of emails– based on this module, users will get rid of the stress of forgetting to send by email the request for renewal of contracts with various customers. You will also maintain a database with updated information in real time, without problems during collaboration with customers;
5. Customers’ records are vital for your business!
- As I said before, clients represent the most important part of your business, that’s why it’s important to have an organized database and a history of your relationship with them. Using CRM you have:
- a history of leads and customers;
- a database of contacts;
- saved conversations;
- saved documents in the profile of each Client;
- reminders to keep in touch with your customers;
So, in another train of thoughts, Zimplu is the Superhero that you didn’t know you needed! All the information above is all you had to know before diving into this World of Opportunities Zimplu CRM has to offer!
Enough about Secrets, let’s talk Benefits! (of the CRM System)
Now, that you broadly know what a Customer Relationship Management System is, it’s time to find out the benefits you get with it:
- Time-saving Superhero! It securely puts your data in the Cloud, making it really accessible at any moment. It means that every team across any device can access it. It is surely a time-saving method, so you can focus on what is really important like developing your products, your business and doing things that need to be done.
Team collaborations with colleagues and customers will finally be so easy to do!
- Organizing has never been that easy! You may wonder if you should use this Software. Of course! It’s perfect for anyone who wants to centralize all information and to optimize all operations. For anyone who wants to focus on customers and offer their employees an intuitive and easy-to-use platform to manage their business.
- Save money with CRM! How? Well, you don’t need to buy and install it on every device in your company! It just securely moves data and services into an online environment and like that, your company will increase productivity and reduce costs.
- Work from anywhere! Every user is working from the same automatically-synced information even if it’s on the mobile devices or on the computers! Are you ready to say goodbye to data gaps?
Don’t believe us? Check Statistics!
- 91% of businesses with 10 or more employees now use CRM software. (Source: CRM Magazine);
That’s really good news! It means that if your company has many people, a CRM software, like Zimplu, is just perfect for it. Your teams can work efficiently and be very organized, while your clients are very satisfied with your company’s services. Everything will be in one place and no information will get lost. Zimplu will keep track of everything!
- Research shows that, on average, 65% of salespeople who adopt mobile CRM meet their sales quotas. Only 22% of salespeople who don’t leverage mobile CRM meet their quotas;
Imagine that your employees, especially your salespeople, work exactly how they should. They meet their sales quotas and you all are satisfied, even your clients! A Customer Relationship Manager Software makes the difference! And Zimplu CRM is exactly what you’re searching for, with its new Automation module! Work anywhere and anytime, with Zimplu CRM on your mobile! Success is knocking at your door, so be ready to let it in!
Learn more about CRM Software, here!
- Businesses that leverage CRM software see sales increase by 29%, sales productivity increase by 34%, and sales forecast accuracy increase by 42%. (Source: Salesforce);
Again, that’s great news! As we said above, with Zimplu CRM you save money, because you save time! There is nothing complicated about it, even though it’s a very complex Software. Productivity in everyone’s business is something essential, of course! So, you need it to be constantly rising. That’s why you need a Customer Relationship Manager Software like Zimplu CRM.
Solve your problems regarding finding quick solutions to customer objections, improving the quality of services, meeting targets as quickly as possible and making your work easier!
We’ll tell you one more little secret: Wishing something to happen is not enough, if it’s not followed by hard work and consistency.
As Colin R. Davis said: “The road to success and the road to failure are almost exactly the same.”, so the future of your business depends on the choices you make. Take action and put into practice what you learned in this article!
Be ready to rule your Company successfully, while making your clients happy to do business with you! Click here, now!